Experience Shake Shack in a whole new way. The Shack App is a mobile ordering app, available at select Shacks. You can now order Shake Shack via your mobile phone, when you want it. You don’t have to wait in line to place your order, and your order will be ready at or near the time you select. The app was created so that your food is freshly prepared. We’ll let you know as soon as your order is ready…just look out for the text!
The Shack App features all of the mobile ordering essentials. Shake Shack mobile orders accommodate up to 4 items per category (ex: max 4 burgers, 4 hot dogs). This order cap allows our Shack to serve as many people as possible.
FEATURES - Order ahead and select any available time to schedule your order pickup. Your order will be made fresh-to- order, and we’ll text you as soon as it’s ready. - Find Shacks via a location finder. - Pick from your favorite orders. - Keep track of food allergies and access nutritional information. - See the latest Shake Shack events and promos. - Connect to all Shake Shack social media channels in one place. - View the live Shack Cam at the O.G. Shack in New York City’s Madison Square Park.
We love feedback. It only makes us better and we want to hear about it! Have an FAQ? Head to About Us in the top left corner menu on the app. Scroll down until you see FAQ.
Still need an answer or need help with something more? Head here https://www.shakeshack.com/contact/. If email is easier, then drop us a line at firstname.lastname@example.org with all the needed details including your name, contact info and order number so that we can follow up with you.